Pama Shop Default welcome msg!

0

 

Partner Stores

PAMA does not have a physical store, rather we have partner stores which have pop-up booths of PAMA's products.

 

What can I do at these partner stores?

You can purchase PAMA products as well as collect items ordered on PAMA's website at these stores. We offer cash on delivery options as well so you don't need to worry about keying in your credit card details online. Of course we offer cashless options as well to our tech savvy customers.

Worried about discrepancies on what you see online and what you receive?

You can go down to our partner stores to have a feel of these products before you purchase them.

 

Order and Payment

What are the payment methods available?

At this current stage, PAMA accepts Paypal or cash for when you opt for a self-pick up at our physical store.

Where do I pick up my order when I choose the self-pickup option?

You have to visit our pop-up store that changes location each week. You can check for our current or upcoming locations and dates on our social media.

What is a self pick-up option?

It allows our customers to pick up their online purchases at our pop-up store. By choosing the self-pickup option, customers do not have to pay for delivery fees and are able to pay cash upon their pickup at the store.

Is there a price difference between paying online and self-pickup?

There is no price difference as all items are at fixed price. However, when you pay online and choose the option of delivery to your home, we will charge you for delivery.

 

Pop-up Store

What does pop-up store means?

PAMA pop-up Store is a place where you can purchase some of our online products that are in stocks. We will have a pop up pop-up Store in different areas of Singapore each week. You can visit our social media to find out more about the locations and dates.

What does PAMA’s pop-up store sells?

We will be showcasing and selling our top selling items. So, our customers can have a first hand touch and feel experience with our products.

 

Order Related

When will I recieve my order?

We will email the email address that you have provided upon checkout to update you on your order status. You may alternatively register an account with us and access the member portal to check on the status of your order as well.

What if I need to amend my order?

Send an email to sales@pamashop.asia

I have placed my order, what now?

Thanks for shopping with Pama Asia! Sit back and wait for our message to let us know your preferred collection point, date and time.

 

Payment Related

What are the payment methods available?

PAMA accepts Paypal or Cash on Delivery at our partner stores or warehouse.

 

Delivery Related

Where do I pick up my order if I choose the self-pickup option?

You can opt to pick it up from our warehouse at 1003 Toa Payoh Industrial Park, Unit #03-1501, 319075 or one of our partner stores.

List of Partner Stores:
Ritzhouzz
315, Outram Road, #01-07
Tan Boon Liat Building, Singapore 16907
Opening hours: 10am-7pm

Why is self-collection the only delivery option?
Can I have these products delivered to my house?

Pama Asia is able to offer our products at our competitive prices as we do not engage courier services, instead we offer self-collection at our Merchant Partner stores. These delivery savings translate to our lower prices!

 

Return Policy

I realised my product is defective, may I exchange it?

Exchanges are on a case-by-case basis, drop us an email at sales@pamashop.asia Ensure the product in its original packaging as well as proof of purchase in order to qualify for an exchange. However, we cannot guarantee we will all exchanges.

May I return my product?

We offer returns within 7 days from the date of purchase with proof of purchase. Write us an email at sales@pamashop.asia before heading down to any of our merchant partner stores and we will process your request within 3-5 working days.

May I refund my order?

Refunds will be on a case-by-case basis. Write us an email at sales@pamashop.asia and we will process your request within 3-5 working days.